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5rt Legal: Clear Rules for Your Account

5rt sets out the Legal rules behind account access, identity checks, payment records and data requests in one place.

Access depends on local lawClear account checksData request routeWallet record clarity

Legal Access Starts With Local Rules

5rt Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal position begins with location and eligibility: access is available where local law permits, and you are responsible for checking whether use is allowed where you are. We may require clear account details and phone verification before account access, particularly when a request concerns payments

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or personal data. The same account record connects relevant activity to DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, so we can match a question to the correct transaction without guessing. If a payment record needs correction, contact us through the account support route
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and include the receipt or reference shown in your cashier history. We may restrict or pause access when a legal requirement, account mismatch or security concern needs checking. Our policy wording can change when applicable rules change; the current page is the wording to read before
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opening an account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Three Ways To Raise Legal Questions

A clear contact path helps you resolve Legal questions without sending sensitive details to the wrong place.

Account access Use the account support route when phone verification, an identity detail or a location check affects access. Include the account email or phone reference, but never send your password.

Payment records For a DANA, OVO, GoPay, QRIS or bank transfer question, attach the receipt reference shown in your account. This lets us distinguish a legal data request from a payment-status question.

Data changes Ask us to correct, export or clarify personal data through the same support path. State the exact change you want, and we will explain any identity check needed before responding.

DATA PRACTICE

How 5rt Handles Policy Requests

Legal handling is tied to the account details you submit and the records created when you use a wallet or bank route.

Data handling

We use account details, phone verification results and relevant transaction references to answer Legal requests. A DANA or QRIS receipt is considered only when it relates to the account named in the request.

Cookies

Cookies may support account navigation and remember essential session choices. If you clear them, you may need to sign in again before opening the Legal page or submitting a request.

Account security

Before we alter phone, identity or payment-linked details, we may compare your account information with the request. We will not ask you to reveal your password or private wallet PIN.

Record retention

We retain relevant account and transaction records for the period needed to address legal, security or account questions. A request to remove data may have limits where a record must be kept.

Who to contact

Send policy questions through the account support route rather than a public message. That keeps your request attached to the correct account and reduces the need to repeat private details.

Requesting changes

You can ask for correction, clarification or a copy of eligible account data. Describe the record, such as a GoPay status or phone detail, so we can identify the requested change.

Answers Before You Open An Account

These Legal answers cover the questions we expect before an Indonesian account is opened or a policy request is sent. Read them alongside the current terms, especially when access, identity checks or payment records are involved.

Legal on 5rt covers account access, eligibility, personal data, cookies, payment records and contact requests. Access depends on local law, so check the rules that apply to your location before opening an account.

You may access the service where local law permits. We may use location and account checks to apply the relevant rules, and phone verification can be required before account access.

We connect relevant records to your account when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. Send a receipt reference when asking us to correct or clarify a record.

Yes, you can ask through the account support route for a copy of eligible data. Describe the account detail or transaction record involved, then complete any identity check required for the request.

Use the support path inside your account and name the incorrect detail, such as a phone number or payment status. We may verify ownership before changing information linked to account access.

We keep relevant records for the period needed for legal, security or account handling. Some payment or access records may remain when removal would prevent us from meeting a legal requirement.

Essential cookies can support sign-in and page navigation on mobile or desktop. Clearing them may end your session, so you could need to sign in again before sending a Legal request.

5rt Legal: Clear Rules for Your Account

Three Ways To Raise Legal Questions

How 5rt Handles Policy Requests

Data handling

Cookies

Account security

Record retention

Who to contact

Requesting changes

Answers Before You Open An Account

01 What does Legal mean on 5rt?

02 Can I use 5rt from Indonesia?

03 How does 5rt handle my payment data?

04 Can I request a copy of my account data?

05 How do I ask 5rt to correct my details?

06 How long does 5rt keep account records?

07 Do cookies affect the Legal page?

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