Reference

5rt Privacy Policy In Plain English

The 5rt Privacy Policy explains what we collect when you open an account, sign in from mobile or desktop, and use DANA, OVO, GoPay or QRIS.

Account recordsWallet detailsDevice controlsPolicy requests
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5rt 5rt Privacy Policy In Plain English
PRIVACY HELP PATH

Where To Ask About Your Data

A direct support request gives you a clear route when a Privacy Policy question concerns sign-in, a wallet record or an account detail.

Account contact path Open the account help route and state whether your request concerns a record, correction, deletion or consent choice. We use your account details to locate the right request.
Wallet data query For DANA, OVO, GoPay or QRIS records, include the relevant transaction reference when available. This helps us separate your request from another account or payment status.
Access clarification If a Privacy Policy question relates to account eligibility, tell us the country or region shown during access. We assess the request where local law permits and may ask for verification.
SIX DATA PRACTICES

How 5rt Handles Privacy Details

We separate account security records from the content needed to answer a Privacy Policy request.

Account creation

When you open an account, we use the supplied contact details to create your profile and send account notices. Phone verification confirms that the access step is tied to your account.

Device signals

The mobile and desktop path may record device type, browser details and sign-in time. These signals help us identify unusual access and protect the account without reading unrelated device content.

Cookie choices

Cookies can remember a session, language choice or consent setting. You can manage browser controls, though removing necessary cookies may require you to sign in again.

Wallet matching

A DANA, OVO, GoPay or QRIS reference can be matched with your account action and status. We use the minimum payment detail needed to check a request or resolve a mismatch.

Retention periods

We keep account, security and request records only for operational, legal or dispute reasons. When a retention need ends, we delete, restrict or anonymise the relevant record.

Change requests

You may ask us to correct details, explain a data use, withdraw a consent choice or request deletion. We may verify your account before changing records or disclosing account data.

Privacy Policy Questions For 5rt

These Privacy Policy answers address the account and wallet questions you are most likely to have before opening an account. They cover collection, device access, payment references, corrections and contact steps, with eligibility handled where local law permits.

It covers data connected with your account, phone verification, sign-in activity, device signals, support requests, cookies and wallet references from DANA, OVO, GoPay or QRIS.

We may collect the contact details you submit, phone verification results, sign-in records, device signals, consent choices and account request history needed to operate and protect access.

Yes. The Privacy Policy covers payment status and transaction references supplied through DANA, OVO, GoPay or QRIS. We use those details to match an account action and resolve status questions.

You can contact the account help route to ask what we hold or request a correction. We may verify your account first, then explain the available action where local law permits.

Cookies may keep your session, language choice or consent setting while you move from mobile sign-in to the lobby. Browser controls can remove them, but another sign-in may be required.

We retain records for operational, legal or dispute needs. When the relevant need ends, we delete, restrict or anonymise the record according to the applicable retention requirement.

Use the help contact path linked to your account and describe the request as access, correction, deletion, consent or explanation. Include your registered contact detail so we can verify the account.

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